When your MEATER Plus, MEATER SE, MEATER Pro, or MEATER Pro Duo charger blinks red, this means it can't make a Bluetooth connection to its probe. This can happen for a few reasons:
New product
Once you receive your MEATER device and remove the battery tab or plug it in, the probe needs to charge up a bit before it can connect.
- MEATER Alpha Collection probes need to charge for at least 2 hours.
- MEATER Pro probes need to charge for at least 15 minutes.
If your MEATER device is fresh out of the box, just give it a little more time to charge, and the charger should start blinking green the next time you take out the probe.
If you're using MEATER Plus or MEATER SE, it's also possible that your probe found a stronger connection with your phone or tablet. This can sometimes happen if your mobile device is closer to the probe than the charger, or they're about equidistant. If you move your phone or tablet so it's no longer in range of the probe, your charger will automatically take the connection. Alternatively, you can turn off Bluetooth on your mobile device, then power cycle the probe by putting it in the charger and taking it back out.
Used product
Leftover residue like food or carbon buildup can keep the probe from making full contact with the charger. This might happen even if there's just a thin layer of grease that you can't see. This is why it's so important to clean the probe well after every time you cook. For more information about proper probe cleaning, you can check out our video here.
Alpha Collection probes that have been used before can also connect directly to a mobile device that's closer to the probe than the charger, or about the same distance away. When this happens, you might see the probe itself connected in the MEATER app even if the charger LED is blinking red. You can fix this by turning off Bluetooth on the phone or tablet, then putting the probe in the charger and taking it back out.
Troubleshooting not working
If none of the suggestions above fix the issue, it might be worth trying a quick reset of your charger, which you can do with the following steps:
- Make sure the MEATER app is closed.
- Put the probe in the charger.
- Remove the AAA battery for one minute, then put it back in the charger.
- Before opening the app, take out the probe and wait for the LED to flash green.
For more information about how the lights on the charger work, you can check out our other article below. If you're still just getting a flashing red light, please contact Customer Support.