This article will show you what to do if you have a MEATER Pro charger that isn't connecting to your phone or tablet.
About MEATER Pro Connection
With MEATER Pro, connection happens in 2 parts:
- The probe connects to the charger via Bluetooth.
- The Bluetooth repeater charger boosts the signal to your phone or tablet, which is what gives MEATER Pro its extended range.
When the charger can't connect to the mobile device, you'll see 2 main symptoms:
- The probe will show as grayed out in the MEATER app.
- The charger LED will continually blink green while the probe is undocked, indicating that the probe itself is active and connected to the charger.
- If the LED starts blinking red after 10 seconds, this is more likely related to the probe-to-charger connection. If this is the case, see Probe-to-Charger Connection - MEATER Pro.
- If the LED starts blinking red after 10 seconds, this is more likely related to the probe-to-charger connection. If this is the case, see Probe-to-Charger Connection - MEATER Pro.
Steps to Reconnect the Charger
If the charger won't connect to your phone or tablet at all, we have a few things you can try.
1. Check Device Compatibility
If this is your first time using your MEATER Pro, find out whether our app supports your phone or tablet.
2. Check Device Settings
Make sure you have Bluetooth turned on, and check that all relevant permissions are enabled:
- For iOS devices, Bluetooth needs to be allowed specifically for the MEATER app. You can do this by going to Settings > Privacy > Bluetooth and flipping the switch next to "MEATER".
- For Android devices using Android 11 or older, our app needs Location permission to scan for your MEATER devices. This is a requirement from Google that affects a lot of Android apps using BLE (Bluetooth Low Energy). To set this up:
- Turn on Location services in your mobile device Settings menu.
- Go to Settings > Apps > MEATER > Permissions and allow Location.
- For Android devices using Android 12 or newer, Nearby devices permission needs to be allowed. You can go to Settings > Apps > MEATER > Permissions to turn this on.
3. Clear Communication Blocks
Try these few last steps to get your MEATER Pro to communicate with the MEATER app:
- If this is your first time pairing with any mobile device, use a different phone or tablet to see if MEATER Pro will pair with that one instead.
- If your MEATER Pro is already paired with another mobile device, turn off Bluetooth on that other device while pairing to the new one.
- Disconnect any other Bluetooth devices you have paired with your mobile device (headphones, speakers, etc.), and see if MEATER Pro will pair while those are disconnected.
- Reboot your phone or tablet, then try again.
Next Steps
As long as the LED is lighting up when you take the probe out of the charger, and keeps blinking green when the probe is removed, your MEATER Pro should be working as intended. If it still won't connect to the MEATER app, this may be a compatibility issue with your phone or tablet, so we recommend reaching out to that device's manufacturer for further help.
If you do still have questions for us, you can reach out to our Customer Support team.