Error: 23ACM Failed to Connect to Device

What to do if you receive the error message “Failed to connect to device. Please Contact Customer Support, Quoting Reference: 23ACM”

Symptoms

You receive a 23ACM error in the MEATER app.

Cause

The error occurs when you inadvertently receive a MEATER Pro (MEATER 2 Plus) unit that was designated for our internal testing team. It will have a MEATER Plus serial number instead of a MEATER Pro serial number. 

What to Do

If you receive the error listed above, please follow these steps:

1. Take a screenshot of the error message to confirm.
2. Take a picture of the unit's serial number.
3. Contact Customer Support, and we will replace your MEATER Pro unit.