This article will show you what to do if you have a MEATER SE probe that isn't connecting to its charger.
About MEATER SE Connection
With MEATER SE, connection happens in 2 parts:
- The probe connects to the charger via Bluetooth.
- The Bluetooth repeater charger boosts the signal to your phone or tablet, which is what gives MEATER SE its extended range.
- The probe can connect directly to a mobile device, but when this happens, the range will be quite a bit more limited.
When the probe can't connect to the charger, you'll see 2 main symptoms:
- The probe will show as grayed out in the MEATER app.
- The charger LED will blink red while the probe is undocked.
- If the LED is blinking green but isn't connecting in the app, this means that the probe is active and connected to the charger, and this is more likely related to the charger-to-phone connection. If this is the case, see Device Compatibility and Permissions - MEATER SE.
If you notice that the probe connects in the app but the charger LED is blinking red, the probe may be directly paired to the app, and you can skip to the "Reset MEATER SE" section below.
Steps to Reconnect the Probe
If the probe won't connect to the MEATER SE charger at all, we have a few things you can try.
1. Check for Damage
See if any part of the probe seems loose, or is able to wiggle or twist at all. If any part of the probe moves, please contact our customer support team right away.
2. Charge Probe
The probe might need more time to charge if:
- Your MEATER SE is fresh out of the box.
- The probe hasn't been in the charger for a while.
The probe should be charged for at least 2 hours to be ready for a cook.
There won't be any indicator lights to let you know the probe is charging. But as long as the LED on the charger lights up green when you press the black button, the charger should be working and the probe should be able to charge while docked.
3. Clean Probe (Products Already Used for Cooks Only)
Cooking residue is the #1 reason for probes not connecting. This might look like obvious smoke buildup from the grill, or it might even be invisible grease polymerization. Any type of residue can block the contact between the probe and charger, which means the probe battery will be drained and the probe won't be able to connect for the next cook.
If you've got a probe that previously connected but won't anymore, try the following steps:
- Scrub the probe well with a scouring pad, or a mixture of baking soda and water.
- Pay special attention to the flat end.
- The stainless steel parts of the probe should be completely silver when you're done.
- Wipe the contact point on the charger with a dry cloth in case any residue transferred over.
- Dry the probe completely before charging.
- Let the probe charge for at least 2 hours.
You can also check out our video below to learn more about proper probe cleaning:
4. Check Probe Orientation
Make sure the probe is docked in the charger correctly, with the sharp end pointed up and the flat end aligned with the charger's contact point.
5. Reset MEATER SE
In some cases, the probe might get unpaired from the charger, including if it's paired directly with the phone or tablet. If this is the case, you can fix the probe connection using the steps below:
- Turn off Bluetooth on your mobile device.
- Take both the probe and the AAA battery out of the charger.
- Wait 30 seconds.
- With the probe still out, put in a new AAA battery.
- Put the probe back in.
- Wait 10 seconds.
- Take the probe out of the charger to see if the LED blinks green.
- Turn your mobile device's Bluetooth back on.
Next Steps
If you're still only seeing a red blinking light when the probe is out of the charger, and the product still won't connect in the app, please contact our Customer Support team for further help.