When you can't successfully sign in to your Cloud account, and you have Can't Log In to MEATER App/Cloud, here's how to troubleshoot any further issues you may experience.
Spotting the Symptoms
After initially setting up the MEATER app and signing into the Cloud, you may notice you are signed out of the MEATER Cloud if you go to the My Devices section of the MEATER app.
Potential Resolutions
- If there are no VPNs or firewall apps installed on your device, check whether it is a work device enrolled in a policy provided by your employer. If so, try using another smart device with the MEATER app. You can also contact your employer's IT department to see if they can disable any potential restrictions on the device.
- With VPN, anti-virus, and firewall apps, you may need to temporarily disable monitoring in the app or remove the app. After doing so, try signing into the Cloud in the MEATER app by tapping the Cloud icon with the red X in the upper left corner of the app screen to access the Cloud login screen. If you prefer to keep this software enabled, or if removing the software resolves the issue but the issue returns after reinstalling it, please contact MEATER Support for further assistance.
- If you have tried all of the above and still cannot connect to the Cloud, please contact MEATER Support for further assistance.