This article will help guide you to the right place to troubleshoot your MEATER Pro XL issue.
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1. Check Charger Power
Press the power button on the front of the charger to see if it turns on:
- Screen turns on, touchpad buttons are responsive: The charger still has some power and should be working. Jump to the section below for the next steps.
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No response from screen or touchpad: The lithium-ion battery is completely drained, or the charger isn't functioning correctly. Go to No Power to MEATER Pro XL Charger for the next steps.
2. Check Probe Connection
Disconnections can come from either the probe or the charger. To find out which it is, look at the symbol next to the probes on the built-in charger screen:
- Battery symbol: The probe is charging. Take it out of the charger, then check the symbol on the screen again.
- Bluetooth symbol: The probe is connected to the charger, which means the disconnection is between the charger and your phone/tablet. Jump to Section 3 below for the next steps.
- The word "Setup": The probe is connected to the charger, and the charger is in Standalone mode. You can check out this article to learn more.
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Spinning circle: The probe is not connected to the charger. Go to Probe-to-Charger Connection - MEATER Pro XL for the next steps.
3. Find Disconnection Type
Symptoms will look a little bit different depending on whether you're pairing your MEATER Pro XL for the first time, or if it's already paired to your MEATER app.
First Time Pairing
Follow along with the Quick Start Guide, and notice where you get stuck:
- "No Devices Found" screen: MEATER Pro XL can't make its initial Bluetooth pairing. Make sure the probes have been charged for at least 15 minutes. If the product still doesn't connect, go to Device Compatibility and Permissions - MEATER Pro XL for the next steps.
- "Connection Failed" screen both on charger and in app: MEATER Pro XL can't connect to the WiFi network you've selected. Go to No WiFi Connection for the next steps.
- "WiFi Connected" screen on charger, "Connection Failed" screen in app: MEATER Pro XL is connected to the network, but can't communicate with your phone/tablet. Go to MEATER Device Connects to WiFi but Won't Communicate with App for the next steps.
Paired Before
On the built-in charger screen, there's a WiFi symbol that will tell you whether MEATER Pro XL is connected to your network:
- X through WiFi symbol: MEATER Pro XL can't connected to your WiFi network. Go toNo WiFi Connection for the next steps.
- Connected WiFi symbol: MEATER Pro XL is connected to the network, but can't communicate with your phone/tablet. Go to MEATER Device Connects to WiFi but Won't Communicate with App for the next steps.