This article will show you what to do if you have a MEATER Pro XL probe that isn't connecting to its charger.
About MEATER Pro XL Connection
With MEATER Pro XL, connection happens in 2 parts:
- The probes connect to the charger via Bluetooth.
- The charger boosts the signal to your phone or tablet over WiFi, which is what gives MEATER Pro XL its extended range.
- The probes can only connect to your mobile device through the charger; there is no way for MEATER Pro XL probes to connect directly to the MEATER app.
When a probe can't connect to the charger, you'll see 2 main symptoms:
- The probe will show as grayed out in the MEATER app.
- There will be a spinning circle next to that probe on the built-in charger screen.
- If the probe shows a Bluetooth symbol but isn't connecting in the app, this means that the probe is active and connected to the charger, and this is more likely related to the charger-to-phone connection. If this is the case, see Device Compatibility and Permissions - MEATER Pro XL.
- If the probe shows a battery symbol, this just means that the probe needs to be removed from the charger to connect.
- If the probe shows the word "Setup", the product is in Standalone mode, and will need to be rebooted in WiFi mode to connect to the app.
Steps to Reconnect the Probe
If one or more probes won't connect to the MEATER Pro Duo charger at all, we have a few things you can try.
1. Check for Damage
See if any part of the probe seems loose, or is able to wiggle or twist at all. If any part of the probe moves, please contact our customer support team right away.
2. Charge Probe
The probe might need more time to charge if:
- Your MEATER Pro XL is fresh out of the box.
- The probe hasn't been in the charger for a while.
The probes should be charged for at least 15 minutes to be ready for a cook.
Once your MEATER Pro XL is paired in the MEATER app, you'll be able to see the probe's charging status on the app dashboard.
3. Clean Probe (Products Already Used for Cooks Only)
Cooking residue is the #1 reason for probes not connecting. This might look like obvious smoke buildup from the grill, or it might even be invisible grease polymerization. Any type of residue can block the contact between the probe and charger, which means the probe battery will be drained and the probe won't be able to connect for the next cook.
If you've got a probe that previously connected but won't anymore, try the following steps:
- Scrub the probe well with a scouring pad, or a mixture of baking soda and water.
- Pay special attention to the flat end.
- The stainless steel parts of the probe should be completely silver when you're done.
- Wipe the contact point on the charger with a dry cloth in case any residue transferred over.
- Dry the probe completely before charging.
- Let the probe charge for at least 15 minutes.
You can also check out our video below to learn more about proper probe cleaning:
4. Pair Probes
In some cases, probes might get unpaired from the charger, and you can fix the probe connection using the steps below:
- Dock all 4 probes in the charger, and boot up the charger in either mode.
- Press the gear button on the MEATER Block touchpad to get to the Settings menu.
- Scroll down and select "Probe Pairing".
- PLEASE NOTE: This option won't be available if you have a cook in progress.
- Wait for check marks to appear next to all 4 probes.
Next Steps
If you're still only seeing a spinning circle on the screen, and the probe still won't connect in the app, please contact our Customer Support team for further help.