This article covers MEATER Cloud login issues, including how to reset a forgotten Cloud password and what to do if you no longer have access to the email account tied to your Cloud account.
Related Articles & Links
Using & Troubleshooting MEATER Cloud
MEATER Store Accounts
MEATER App vs. MEATER Cloud vs. MEATER Store Login Credentials
MEATER App and MEATER Cloud accounts are the same thing. When you log in to the MEATER app, you also log in to MEATER Cloud.
MEATER Store and MEATER Cloud each run on their own separate platform. This means each platform requires its own account even if they both use the same email address. These accounts serve different functions, and we must keep them separate to respect local customer privacy laws.
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MEATER Cloud Password Requirements
MEATER Cloud passwords must meet the following requirements:
- At least 8 characters long
- Includes at least one uppercase letter (A-Z)
- Contains at least one special symbol (e.g., @, #, $, %, etc.)
- Includes at least one number (0-9)
Can't Sign in to MEATER Cloud
You usually can't sign in to your MEATER Cloud account because of incorrect login credentials or a forgotten password.
- Confirm you have logged in to the MEATER app.
- Confirm you are using your MEATER Cloud credentials and not your MEATER Store credentials.
- If you aren't sure if the email you are using to log in is registered, please reach out to us.
Resetting a MEATER Cloud Password
If you've forgotten your MEATER Cloud password, you can reset it two different ways, depending on whether you are logged in to the MEATER app or not.
Not Logged in to the MEATER App
You can reset your password when not logged in from the app's home/login page.
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Open the MEATER app and select LOG IN.
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Select "I forgot my password".
Already Logged in to the MEATER App
You can reset your password when logged in from the app's My Devices or Settings.
- Tap the Initials Icon in the upper right corner of the screen and select My Devices.
- My Devices: Find MEATER CLOUD CONNECTION at the top of the screen below the App Version. Tap Sign in to MEATER Cloud.
- Tap Log in to get to the Cloud Login page.
- Tap I forgot my password to get to the Password Reset screen.
- When resetting your password, make sure it meets the following security requirements:
- At least 8 characters long
- Includes at least one uppercase letter (A-Z)
- Contains at least one special symbol (e.g., @, #, $, %, etc.)
- Includes at least one number (0-9)
- Enter the email you used for your Cloud account and tap Send.
- An email should be sent to you within 5 minutes with a reset link.
- If the email does not arrive, make sure you check your spam or junk mail folder. If you still cannot find the email, please contact us for further help.
You Can't Access Your Previous Email Account
If you no longer have access to your previous email account and are unable to use the reset password option in the app, you will need to create a new Cloud account.
Due to data privacy regulations, we cannot change the email on your MEATER Cloud account for you without additional verification. Many local and international privacy laws restrict what information we can share without clear verification that you own or owned the email account being used.
If you'd like to continue, please reach out to us so we can take a look at this for you.