Learn what to do if you're seeing a low battery warning for your MEATER Pro Collection probe or charging dock (MEATER Pro, MEATER Pro Duo, MEATER Pro XL).
Your MEATER probe or charging dock may occasionally show a low battery warning. This article explains what to do depending on which device is affected.
Low Battery Warning - Probe
What you'll see
If your probe's battery is low, you'll see a warning in the app. On newer app versions, this appears as a banner at the top of the screen:
On older app versions, the same warning appears as a pop-up instead:
How to Fix It
- If you've cooked with the probe, make sure you've thoroughly cleaned the ambient end. Leftover residue can prevent the probe from making proper contact with the dock.
- Make sure your dock has power — a fresh AAA battery for MEATER Pro, or a full USB charge for Pro Duo/Pro XL — and leave the probe docked for at least 15 minutes.
- If the probe has been docked for 15 minutes on a properly powered dock and the warning persists, check the probe for damage. Look for any part that wiggles or twists.
- If you don't see any damage, re-power the dock (new AAA battery for MEATER Pro, or reconnect USB for Pro Duo/Pro XL) and dock the probe again.
- Restart your phone or tablet.
- Power-cycle the dock again before removing the probe.
- Open the app, tap the three dots in the upper right corner, and select My Devices to check your connected probes.
- If the battery level still shows as low, reach out to us for additional steps.
Low Battery Warning - Dock
What you'll see
If your dock's battery is low, you'll see a warning in the app. If the battery runs out completely, the app will let you know the dock is about to shut down:
Check which dock you have before following the steps below: MEATER Pro uses a single replaceable AAA battery, while MEATER Pro Duo and MEATER Pro XL have a built-in rechargeable battery that charges via USB.
How to Fix It - MEATER Pro
- Place a new AAA battery in the dock. If this doesn't fix the issue, continue with the steps below.
- Dock your probe, then remove the AAA battery from the dock.
- Restart your phone or tablet.
- Once it's restarted, put the AAA battery back in the dock and remove the probe.
- Open the MEATER app.
- Scroll down and tap on the dock under My Paired Extender Devices.
- Check the battery level shown.
- If the battery level still shows as low, reach out to us for additional steps.
How to Fix It - MEATER Pro Duo / Pro XL
- Check that the dock is connected to a working USB power source and outlet, and that the cable is fully plugged in at both ends. Try a different cable or power source if you have one. If this doesn't fix the issue, continue with the steps below.
- Dock your probe, then disconnect the dock from USB power.
- Restart your phone or tablet.
- Once it's restarted, reconnect the dock to USB power and remove the probe.
- Open the MEATER app.
- Scroll down and tap on the dock under My Paired Extender Devices.
- Check the battery level shown.
- If the battery level still shows as low, reach out to us for additional steps.