The MEATER Block is designed to turn off after 15 minutes of inactivity. This article explains how to tell if your device is working as designed or if there is another issue. You’ll understand when your Block is behaving as expected and what to do when it isn’t.
Reasons Why Your MEATER Block Enters Sleep Mode
When you use your Block, you may see a message on the Block’s touch screen that it will go to sleep after 15 minutes of use.
There are three reasons this might happen:
| Reason and Cause | Indicators |
| Inactivity: Your MEATER Block has been left inactive and a cook has not been set up. After 15 minutes of inactivity, the Block will go into power saving mode. |
No active cook in the app or Cloud. If using Standalone Mode, no active cook appears on the Block screen. |
| Direct Probe Pairing: The cook has been set up, but the probe has paired directly to your smart device and not the MEATER Block. |
Smart device icon in Device Details menu in the app. |
| WiFi Network Issue: On very rare occasions, a network issue between your Block and your Wi-Fi network can cause the Block to not receive information from the app. |
Grill icon doesn't display on MEATER Block screen. |
Determining Why Your MEATER Block Entered Sleep Mode
1. Check for an Active Cook
Active cooks can be found in the MEATER app. If using your MEATER Block in Standalone Mode, active cooks will appear on the Block’s screen.
If no cook has been set up using either method, your device turned off due to inactivity because probes cannot be used to monitor temperature without setting up a cook.
2. Check for Direct Probe Pairing
Direct probe pairing means the probe has connected directly to your smart device instead of connecting to the charging block. When direct probe pairing occurs, your MEATER Block does not recognize a cook, so it believes it has entered a state of inactivity.
To check for direct probe pairing:
- Press the three dots in the upper-right corner of the app.
- Select My Devices.
- Look at the icon next to the paired probes in the Device Details menu.
- MEATER Block Icon: Your probes are paired correctly to the MEATER Block device. Continue to check for a network issue.
- Smart Device Icon: This indicates direct probe pairing. Re-pair the probes to your Block.
3. Check for WiFi Network Issues
When your MEATER Block enters Sleep Mode due to a network problem, the grill icon on the Block will not display, as seen in the image below. This indicates the app and your MEATER Block are not communicating correctly over the WiFi network.
If your MEATER Block is set up correctly and the grill icon does not show on the touchscreen next to the probe in use, this is likely a network issue.