MEATER Block / Pro XL Frozen or Stuck

This guide explains what to do if your MEATER Block or MEATER Pro XL has a frozen screen and/or touchpad.

What This Looks Like

Freezing on MEATER Block and MEATER Pro XL can show up in a few different ways:

• The screen is off, but the LED still blinks, and there's a clicking noise when buttons are pressed.
• The screen is frozen on the same frame and won't change.
• The screen and/or LED is on, but the touchpad is unresponsive.
• The product is stuck in the middle of a process, like booting up or a firmware update, and it never resumes on its own.

This can happen due to a few different factors, like rare software-level behaviors or unexpected interactions between system components, but it's typically easy to resolve and doesn't point to a fault in the device itself.

How to Fix a Frozen Charging Dock

You can usually get the product working again with a quick device reset, and the steps to do this are slightly different depending on the product.

MEATER Block

Try a simple battery pull using the following steps:

1. Take the AA batteries out of the dock.
2. Leave the batteries out for a full minute.
3. Put the batteries back in.

If this doesn't get everything working normally again, follow the factory reset steps below:

1. Put all 4 probes in the dock.
   • Make sure the probes are in the correct numbered order.
2. Make sure MEATER Block is switched on.
3. Hold down the settings button (the gear icon) on the touchpad for 15 seconds until the "Erase All Settings?" prompt appears.
4. Select "Yes".
5. Wait for the check mark to appear next to all 4 probes on the screen.

If the symptoms persist, skip to the "Next Steps" section at the bottom of this guide.

MEATER Pro XL

Try a short press of the pinhole button using the following steps:

1. Put all 4 probes in the dock.
   • Make sure the probes are in the correct numbered order.
2. Insert something small (like a pin or a paperclip) into the hole in the back of the dock.
3. Push the item in until there's a click.
4. Hold this in place for 1-3 seconds.
5. Wait for the check mark to appear next to all 4 probes on the screen.

If the symptoms persist, skip to the "Next Steps" section below.

Next Steps

If the concern isn't resolved after a reset, please contact us so that we can further assist.